wou88 Privacy Policy

1 Introduction

wou88 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who access and use the wou88 platform at wou88.com, including its associated services, mobile interfaces, and customer support channels ("Services").

This Privacy Policy explains what personal data wou88 collects, why we collect it, how we use and protect it, and the rights you have in relation to your personal data. This Policy should be read alongside the wou88 Terms & Conditions, which govern your use of the platform as a whole.

By registering a wou88 account or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the wou88 platform.

2 Personal Data We Collect

wou88 collects personal data through several channels, including account registration, platform use, payment processing, and customer support interactions. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., NRIC, passport number) provided during KYC verification.
• Contact Data: Email address, mobile phone number, and residential address. For Malaysian members, this typically includes a Malaysian address and a +60 mobile number.
• Financial Data: Payment method details, transaction history, deposit and withdrawal records, and bank account or e-wallet identifiers used in connection with Touch 'n Go eWallet, Boost, DuitNow, FPX, and other supported payment methods. wou88 does not store full card numbers — card payments are processed by PCI-DSS compliant third-party processors.
• Account Data: Username, encrypted password, account creation date, login history, session timestamps, and responsible gaming settings.
• Gaming Data: Bet history, game activity, win/loss records, bonus usage, and product preferences across the wou88 casino, sportsbook, and slots offerings.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and referring URL — collected automatically when you access the wou88 platform.
• Communications Data: Records of correspondence with wou88 customer support via live chat or email, including the content of those communications.
• Verification Documents: Copies of identity documents, proof of address, and payment method verification documents submitted during KYC processes.

wou88 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where expressly required by applicable regulations.

3 How We Use Your Personal Data

wou88 uses collected personal data for the following purposes:

• Account Management: To create and maintain your wou88 member account, authenticate your identity at login, and manage your account settings and preferences.
• Service Delivery: To provide access to wou88 games, sports betting, live casino, and all other platform features, and to process your bets, wagers, and gaming transactions.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, verify payment instrument ownership, and maintain accurate financial records for each wou88 account.
• Identity Verification and KYC: To verify your identity and age (21+) as required by our operating licence and anti-money laundering (AML) obligations. Failure to complete KYC may result in withdrawal restrictions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the wou88 platform.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from competent regulatory or law enforcement authorities.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through the wou88 live chat and email support channels.
• Responsible Gaming: To monitor gaming behaviour, enforce responsible gaming limits set by the member, and identify patterns that may indicate problem gambling requiring intervention.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, and improve the performance, design, and features of the wou88 platform.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to members who have opted in to receive such communications. You may unsubscribe at any time via account settings or by contacting wou88 support.

4 Legal Basis for Processing

wou88 processes personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the wou88 member agreement, including account creation, game access, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws including AML regulations, data retention requirements, and regulatory reporting obligations under wou88's operating licence.
• Legitimate Interests: Processing undertaken for wou88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and general platform analytics — provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, including receipt of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5 Data Sharing & Third-Party Disclosure

wou88 does not sell your personal data. We may share personal data with third parties only in the following circumstances:

• Payment Service Providers: Financial data is shared with payment processors (including e-wallet operators such as Touch 'n Go and Boost, and banking partners including Maybank, CIMB, and Public Bank) solely to process transactions. These providers are contractually bound to process your data only as instructed by wou88 and in accordance with applicable data protection standards.
• Game Providers: Certain gaming activity data is shared with our licensed game providers (e.g., Pragmatic Play, Evolution Gaming, PG Soft) as necessary to deliver and audit gaming outcomes. These providers are subject to their own regulatory obligations regarding data handling.
• Identity Verification Services: KYC documents and identity data may be shared with third-party identity verification providers who assist wou88 in meeting its regulatory obligations. These providers are contractually required to handle data securely and confidentially.
• Regulatory and Law Enforcement Authorities: wou88 may be required to disclose personal data to regulators, law enforcement agencies, or courts in response to lawful requests, orders, or obligations under applicable law.
• Professional Advisors: Personal data may be disclosed to legal counsel, auditors, or other professional advisors where necessary for the conduct of wou88's business, subject to confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of wou88's assets, member personal data may be transferred to the acquirer, subject to equivalent privacy protections.

All third-party service providers engaged by wou88 are subject to contractual data processing agreements that restrict the use of your personal data to the purposes for which it was shared.

6 Cookies & Tracking Technologies

The wou88 platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, and support platform analytics. The categories of cookies used on wou88 are:

• Essential Cookies: Strictly necessary for the wou88 platform to function. These include session cookies that maintain your logged-in state, CSRF protection tokens, and load balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred lobby view, and responsible gaming configuration. These improve your experience but are not strictly necessary.
• Analytics Cookies: Used to collect aggregated data on how members navigate and use the wou88 platform. This data helps us identify usability issues and improve platform design. Analytics cookies do not identify you personally.

You may adjust your browser settings to refuse non-essential cookies. Note that disabling functional cookies may affect certain platform preferences. wou88 does not use third-party advertising or behavioural targeting cookies.

7 Data Retention

wou88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active account data is retained for the duration of the member relationship plus the applicable statutory or regulatory retention period following account closure.
• KYC and AML-related records are retained for a minimum of five (5) years from the date of the last transaction, as required by applicable anti-money laundering regulations.
• Financial transaction records are retained for seven (7) years from the transaction date for accounting and audit purposes.
• Customer support communications are retained for three (3) years to support dispute resolution and quality assurance.
• Technical log data (IP addresses, session logs) is retained for twelve (12) months for security and fraud investigation purposes.

Where retention is required solely for legal or regulatory purposes and no longer necessary for the original processing purpose, data is archived with restricted access rather than deleted until the applicable retention period expires.

8 Data Security

wou88 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between member devices and wou88 servers;
• AES-256 encryption for sensitive data at rest, including identity documents and financial records;
• Two-factor authentication available on all member accounts;
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Automated intrusion detection and real-time security monitoring of all platform infrastructure;
• Regular penetration testing and third-party security audits of the wou88 platform;
• Incident response procedures including member notification protocols in the event of a data breach affecting personal data.

9 Your Data Rights

Subject to applicable law and regulation, you have the following rights in relation to personal data held by wou88:

• Right of Access: You may request a copy of the personal data wou88 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Certain corrections (e.g., name changes) require identity verification and supporting documentation.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wou88's legal and regulatory retention obligations. Data required for AML, KYC, or other regulatory purposes cannot be deleted before the applicable retention period expires.
• Right to Restriction: You may request that wou88 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: You may request a copy of personal data you have provided to wou88 in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes. Objection to marketing communications will be honoured immediately; objection to other processing is subject to assessment of wou88's legitimate grounds.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of the above rights, contact wou88 Member Services. We will acknowledge requests within 5 business days and respond substantively within 30 days. Complex requests may require up to 90 days with prior notice.

10 Children's Privacy

The wou88 platform is strictly for adults aged 21 and over. wou88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, void any associated transactions, and delete the personal data as promptly as practicable.

If you believe a minor has accessed or registered with wou88, please contact our support team immediately. wou88 takes its obligations regarding underage access seriously and maintains robust age verification procedures at registration and during KYC review.

11 International Data Transfers

The wou88 platform operates internationally and your personal data may be transferred to, stored in, or processed in jurisdictions other than Malaysia. Where such transfers occur, wou88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under applicable data protection law.

Safeguards for international transfers may include standard contractual clauses, data processing agreements with binding data protection obligations, and transfers to jurisdictions recognised as providing an adequate level of data protection by relevant regulatory authorities.

12 Changes to This Privacy Policy

wou88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where changes are material, wou88 will notify registered members via their registered email address or through a prominent notice on the wou88 platform before the changes take effect.

The effective date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the wou88 platform following notification of an updated Privacy Policy constitutes acceptance of the updated terms.

13 Contact & Data Enquiries

For any questions, requests, or complaints relating to this Privacy Policy or wou88's data practices, please contact our Member Services team:

• Email: [email protected]
• Live Chat: Available daily 9:00 AM – 1:00 AM MYT via the wou88 platform

For formal data subject requests (access, deletion, rectification, portability), please include your full name, registered email address, and a clear description of your request. Proof of identity may be requested prior to processing your request.

wou88 will acknowledge all Privacy Policy-related enquiries within 5 business days. Where an enquiry relates to a suspected data breach, wou88's incident response team will treat the matter as a priority.